Courses

Front Office Operations & Administration

hotel-front-office-operations
28
Sep, 2021

The aim of this course in Front Office Operations & Administration is to introduce the trainees to the systems and procedures required for Front Office Operations. It emphasizes the importance of high standards in personal qualities and the provision of customer service.  Front Office Operations & Administration course  enables the student evaluate the suitability of different procedures for a range of hospitality outlets. Students who complete this course in Front Office Operations & Administration course will develop knowledge and skills in reception procedures as well as understanding of the key legislation that relates to reception procedures. Front Office Operations and Administration  Course Career Opportunities include;

  • Professional Hotel Secretaries
  • Receptionists
  • Typesetters
  • Personal Assistants
  • Secretarial Trainers
  • Call Center Operators
  • Copy Typists
  • Customer Service Assistant

Course Content

Total learning: 26 lessons / 12 quizzes Time: 30 days

Introduction  0/1

  • 1.

Hotel Advanced Bookings  0/5

  • 1.
  • 2.
  • 3.
  • 4.
  • 5.

Check-In and Related Issues  0/6

  • 1.
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.

Guest Accounting  0/3

  • 1.
  • 2.
  • 3.

Security  0/4

  • 1.
  • 2.
  • 3.
  • 4.

Hospitality  0/4

  • 1.
  • 2.
  • 3.
  • 4.

Social Skills  0/2

  • 1.
  • 2.

Sales  0/2

  • 1.
  • 2.

Marketing Aspects  0/2

  • 1.
  • 2.

Tariffs  0/2

  • 1.
  • 2.

Yield Management  0/3

  • 1.
  • 2.
  • 3.

Control  0/2

  • 1.
  • 2.

Staffing and Equipment  0/2

  • 1.
  • 2.

Instructor

starnetcollege

CEO Starnet College

Starnet College is an institution of higher learning and has been in existence since 2006. We are always open to embrace technology and as the CEO I am glad to share some of our professional courses that we train at Starnet College.

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